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Maya has stopped working. An error has stopped Maya from working properly.” when launching Maya 2023

Maya has stopped working. An error has stopped Maya from working properly.” when launching Maya 2023

1 min read
Getting the "Maya has stopped working" error when launching Maya 2023? Learn how to fix corrupted preferences, reset project folders, and resolve graphics compatibility issues with this step-by-step guide.

Issue:

When launching Maya or Maya LT 2023, it is stopped with the following error.

Maya has stopped working

An error has stopped Maya from working properly. Maya is attempting to
recover your work and will close soon. We apologize for the inconvenience.

We have saved a recovered version of the file you were working on here:

C:\Users%userprofile%\AppData\Local\Temp\xxxxxxx

Article image

Causes:

  • Corrupted Preferences.
  • Corrupted Projects folder.
  • Graphics compatibility issues.
  • Corrupted installation.

Solution:

Corrupted Preferences

Reset Maya preferences as per: How to reset the Maya Preferences to Default.

Corrupted Projects folder

  1. Go to Projects folder location: C:\Users%USERPROFILE%\documents/maya/projects
  2. Rename “Projects” folder to “ProjectsOLD”.
  3. Launch Maya, a new “Projects” folder should automatically be created.
  4. Verify product works as intended.

Graphics compatibility issues

Adjust graphics settings as per: How to configure Autodesk software to use high-performance graphics.

Corrupted installation

Clean reinstall the product as per: How to perform a Clean Uninstall of Autodesk products on Windows.

Source: Autodesk

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