<p>Our main line of business is providing rendering services over our cloud-based platform. The main customers are those in the CG industries and we give you the power to render your projects in the shortest possible time.</p>

<p>Render Credit is the charging unit for Super Renders Farm users. One credit is equal to $1.</p>

<p>Imagine you have a computer with a single CPU that has only one core. Set the way back machine took one hour to complete, the consumed “compute time” is called 1 Ghz-hr.<br>Obviously, our computers have many more cores than 1, and they all run at a significantly higher clock speed than 1Ghz, but the notion of a Ghz-hr is still applicable. We take the number of cores, times the clock speed of those cores, times the render time on that CPU, times the power rate you select when you submit the job ($/Ghz-hr). That equals the total cost of your job.<br>We’ve added a render cost estimator to our <a href="https://superrendersfarm.com/pricing">Pricing</a> page to help you with all the math.</p>

<p>You can always contact our online support team to help. Please send us a support ticket with the number of points you have just bought and the last 4 digits of your credit card or Paypal account.</p>

<p>You can pay via VISA CARD, CREDITS CARD, Paypal or by direct transfer to the card. Also we can work through a contract with legal entities and non-cash payment by bank transfer.</p>

<p>The renderfarm platform system will pause all your render jobs when the account balance reaches 0 Render Credit. This is when our customer support will notify you to top up the account balance to continue to render.</p>

<p>Our render farm will charge based on how many GHz-hour you used, with the based price is $0.004/GHz-hr.<br>We recommend to use our <a href="https://superrendersfarm.com/calculator">calculator tool</a> to estimate your render cost.</p>

<p>Render price from $0.004 to $0.016 per GHz-hr based on your selected priority, but we always offer discount program up to 40%. So that, lowest price can from $0.0032 per GHz-hr. See our <a href="https://superrendersfarm.com/pricing">pricing &amp; discounts</a> for detail.</p>

<p>Your render credits will NEVER EXPIRE, you can use your available render credits anytime to render your future projects.</p>

<p>We regret to inform that in normal circumstances, we will neither refund on any of the packages nor any unused credits outstanding from your rendering jobs. </p> <p>Hence, do remember to check your files before sending it across for the final render. We also do not offer refunds for errors such as and not limited to the undermentioned. </p> <ul> <li>Incorrect settings or resolution that were predetermined by the customers </li> <li>Underestimating the render time </li> <li>Not monitoring the render job </li> <li>Missing textures </li> <li>Wrong frames, camera or layers selected </li> </ul> <p>However, in the case that the failure is attributed to our rendering system, we will make the necessary credit adjustments.</p>