Downloading your renders and how long we keep your files

Your finished output (the frames, sequences, or files you're paying to receive) and the scene files you uploaded stay available for download after the job completes. There is no fixed automatic deletion period: we keep files as long as needed to run your jobs and let you download your results, and we delete them when you ask us to. This page covers your download options and how to keep your own copy safe.

How long do we keep your files?

Render output (your finished frames and files): stays available for download after the job completes; no fixed automatic deletion period.
Uploaded scenes and input files: kept as long as needed to run your jobs; no fixed automatic deletion period.

Deletion happens when you ask for it: contact support and we remove the project's files. The farm isn't a backup service, though, so keep your own copy of both scenes and finished output.

Can I ask you to delete my files?

Yes. Ask support to delete a project and we remove its files. Deletion on request can't be reversed, so download anything you still need first.

How do I download my renders?

Three ways to get finished output off the farm and onto your own storage:

Web download — pull files straight from your account dashboard. Simplest option for smaller jobs or a handful of frames.
Client App auto-download — install it once and finished output downloads to a local folder automatically, with no manual step per job.
S3 access: pull the SuperRendersOutput/<job ID>/ folder from your SRF Space with Cyberduck or the AWS CLI, using the access key from Cloud Direct Connect in your account. Useful when a script or pipeline collects frames for you.

This page covers when and why to use each; for setup and click-by-click steps, see uploading and downloading files.

Why auto-download is the safest habit for animations

An animation job can spread thousands of frames across many render tasks finishing at different times over several days, which makes manually downloading every batch easy to get wrong, especially when the first frames finished weeks before the last ones. Client App auto-download removes that risk: each frame lands in your local folder as soon as it's ready. For a single still or a small test render, web download is often simpler; auto-download earns its keep on multi-day, multi-frame jobs.

Can my renders go straight to Google Drive or Dropbox?

No. Delivery only happens through the three options above. If your workflow needs finished renders sitting in a Drive or Dropbox folder, plan for a manual move after download, or script one with the Client App download folder or S3 access.

What if I need to re-render later?

If you need a revision, a different output setting, or a fix, and your uploaded scene is still in your project storage, submit again from it. If it isn't, upload it again from your own copy; check upload formats and size limits if it's been a while since your first submission. This is a good reason to keep your own archive of any scene you might revisit. If a re-render also changes what you expect to pay, see why your render cost more than the estimate for how billing works on repeat jobs.

Prevention checklist

Enable Client App auto-download for any job you can't check on daily — especially animations.
Download promptly when using web download, so finished frames sit on storage you control.
Archive locally. Keep your own copy of both scenes and finished output — the farm renders; it isn't a backup service.
Don't treat the farm as storage. Anything you need long term should live somewhere you control.

Uploading and downloading files — full walkthrough of web download and Client App setup.
Upload formats and size limits — what to check before you upload or re-upload a scene.
Why your render cost more than the estimate — billing context if a re-render changes your cost.
Still have questions? Contact support via live chat at knowledge.superrendersfarm.com, or email supportcenter@superrendersfarm.com.

FAQ

Q: Can you recover files I asked you to delete? A: No. Deletion on request is permanent, and our support team can't restore it. Download or archive anything you want to keep before you ask for deletion.

Q: Do my render credits expire? A: No. Render credits never expire, and that's a separate system from file storage entirely.

Q: Can results go straight to my Google Drive? A: No. Download via web or Client App auto-download, then move files to your cloud storage yourself if that's part of your workflow.