Downloading your renders and how long we keep your files

Every job on Super Renders Farm starts two separate countdowns. Your finished output — the frames, sequences, or files you're actually paying to receive — stays on our storage for 45 days after the job completes. The scene and input files you uploaded to make that render happen are cleared sooner: 14 days after completion. Both numbers matter and are easy to mix up, so this page states them plainly, explains why they're different, and covers your download options and how to make sure a countdown never catches you off guard.

How long do we keep your files?

Render output (your finished frames and files): 45 days from job completion. This is a flat window — it doesn't vary by plan.
Uploaded scenes and input files: 14 days from job completion. Shorter than the output window, and worth tracking as a separate clock.

The two numbers differ on purpose. Your rendered output is the deliverable — the entire reason you uploaded a scene in the first place — so it gets the longer window, giving you a comfortable margin to download it. Your original scene, by contrast, is something you already have a copy of on your own machine or studio storage; keeping a second copy on our side for weeks after the job is done doesn't add safety for you, so it clears sooner.

What happens when a retention window closes?

When output passes 45 days, or a scene or input file passes 14 days, it's deleted automatically. This isn't a soft archive step or something support can reverse — once a file is past its window, it's gone for good. Treat both numbers as hard deadlines, not approximate guidance.

How do I download my renders?

Three ways to get finished output off the farm and onto your own storage:

Web download — pull files straight from your account dashboard. Simplest option for smaller jobs or a handful of frames.
SFTP pull — connect any SFTP client for large sequences or full-resolution output, where a browser download is slower or less convenient.
Client App auto-download — install it once and finished output downloads to a local folder automatically, with no manual step per job.

This page covers when and why to use each; for setup and click-by-click steps, see uploading and downloading files.

Why auto-download is the safest habit for animations

An animation job can spread thousands of frames across many render tasks finishing at different times over several days, which makes manually remembering to download every batch before its 45-day window closes easy to get wrong — especially when the first frames finished weeks before the last ones. Client App auto-download removes that risk: each frame lands in your local folder as soon as it's ready, so the 45-day clock stops being something you have to track by hand. For a single still or a small test render, web download is often simpler — auto-download earns its keep on multi-day, multi-frame jobs.

Can my renders go straight to Google Drive or Dropbox?

No — and this trips people up because the direction feels like it should be symmetrical. If you connected Google Drive or Dropbox to bring scene files onto the farm, both integrations are import-only: they pull files in, but nothing pushes back out. Delivery only happens through the three options above. If your workflow needs finished renders sitting in a Drive or Dropbox folder, plan for a manual move — or a Client-App-automated one — after download, not a direct sync.

What if I need to re-render after my scene is gone?

If you need a revision, a different output setting, or a fix, and your scene's 14-day window has already closed, the original upload is gone and you'll need to upload it again from your own copy — check upload formats and size limits if it's been a while since your first submission. This is a good reason to keep your own archive of any scene you might revisit, rather than treating the farm as storage for work in progress. If a re-render also changes what you expect to pay, see why your render cost more than the estimate for how billing works on repeat jobs.

Prevention checklist

Enable Client App auto-download for any job you can't check on daily — especially animations.
Download promptly when using web download; don't let a busy week carry you past 45 days.
Archive locally. Keep your own copy of both scenes and finished output — the farm renders; it isn't a backup service.
Don't treat the farm as storage. Anything you need past 45 days (output) or 14 days (scenes) needs to live somewhere you control.

Uploading and downloading files — full walkthrough of web download, SFTP, and Client App setup.
Upload formats and size limits — what to check before you upload or re-upload a scene.
Why your render cost more than the estimate — billing context if a re-render changes your cost.
Still have questions? Contact support via live chat at knowledge.superrendersfarm.com, or email supportcenter@superrendersfarm.com.

FAQ

Q: Can you recover files after 45 days? A: No. Once output passes its 45-day window — or a scene passes its 14-day window — it's deleted automatically and can't be recovered, by you or by our support team. Download or archive anything you want to keep before the window closes.

Q: Do my render credits expire too? A: No. Render credits never expire, and that's a separate system from file retention entirely. A file can be deleted after 45 days while the credit you spent on that job stays valid in your account indefinitely.

Q: Can results go straight to my Google Drive? A: No. Google Drive and Dropbox integrations are import-only — they bring files onto the farm, but finished renders don't push back out automatically. Download via web, SFTP, or Client App auto-download, then move files to your cloud storage yourself if that's part of your workflow.