Autodesk products crash on launch or login with CER

Issue:

Autodesk products crash on launch with a prompt to send in a Customer Error Report (CER). Crash may also happen when logging back into Windows after locking the screen.

Causes:

There are several potential causes for this issue:

• Missing updates for Autodesk software.
• Wacom service running in the background.
• Older NVIDIA graphics driver installed.
• If a Space Mouse driver is installed, the driver may be outdated.
• DisplayLink drivers on Windows 1903

Solution:

Do one or more of the following:

• Install the latest updates for Autodesk software: Install Updates, Add-ons, and Enhancements
• Turn off the “Wacom ISD Service” (WTabletServiceISD):
  1. Firstly, open the Task Manager by right-clicking the taskbar or pressing CTRL-SHIFT-ESC. 2. Next, click on the “Services” tab.
  2. Click “Open Services” at the bottom of the window.
  3. Double-click the “Wacom ISD Service” (or right-click and choose “Properties”).
  4. Then, change the Startup type drop-down menu to “Manual.”
  5. Click the “Stop”button.
  6. Lastly, click “OK.”
• Update the graphics driver from Lenovo: Lenovo laptop support.
• Update the Space Mouse driver: 3DConnexion Download Drivers
• Unplug the Dell Docking Station (DisplayLink) if you have Windows 10 version 1903 (check the version with “winver” on Start).

See also

• Scene Objects Become Bounding Boxes In 3ds Max Viewport
• Super Renders Farm - Powerful & Smart Cloud Render Farm