Here are some tips when you get a job failed. If that doesn't work, please contact us!
1. Check your name path and your file name
- Please make sure that your path name does not contain any non-standard characters like (1), /, \, ", %, #, ? or language specific non-ASCII characters like Cyrillic or Korean alphabet. If your scene contains such characters, it's always best to change them.
* You should remove (1) and other special characters in your name path and file.
* Output File allowed: png/tif/tga/bmp/jpg/exr and hdr
* Format output should be output_name.png or output_name.tif/tga/bmp/jpg/exr/hdr
2. Check your Camera name
You have to fill EXACTLY your camera name like in your file setting.
3. Contact Us
- Please list your Job #ID, your plugin name and version, your rendered name and version, then send it to us.
- Open your ticket -> Click here.
- Chat with us via Skype: live:superrendersfarm
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